Frequently Asked Questions

Allship provides a comprehensive logistics ecosystem including: Customs Clearance (import/export declarations), Sea Freight (FCL/LCL), Air Freight, Domestic & Cross-Border Transport, Warehousing & Fulfillment (modern WMS), and Project Cargo & Heavy Lift (OOG, oversized).

We connect 200+ seaports and 50+ airports worldwide, including major routes: Vietnam – China, Japan, South Korea, Southeast Asia, Europe, North America, and the Middle East. Allship's agent network spans over 60 countries.

You can request a quote in several ways:

• Click the "Get a Quote" button on our website
• Call our Hotline: 1900 252 338 (24/7)
• Email: info@allship.vn

Our specialists will respond within 30 minutes during business hours.

Transit times depend on the mode and route:

• Sea Freight (FCL/LCL): 3–35 days depending on the route
• Air Freight: 1–5 days
• Domestic: 1–3 days (North-South Vietnam)
• Cross-Border (Vietnam-China, Vietnam-Laos, Vietnam-Cambodia): 2–5 days

Essential documents include:

• Sales Contract
• Commercial Invoice
• Packing List
• Bill of Lading / Airway Bill
• Certificate of Origin (C/O) for preferential tariffs
• Specialized permits (for regulated goods)

Allship assists with document review and advisory prior to customs filing.

Yes. Allship has extensive experience handling goods requiring animal & plant quarantine, quality inspections, and specialized permits (Food Safety, Health, Agriculture). We coordinate directly with quarantine authorities to ensure the fastest clearance.

Allship maintains a customs clearance success rate of over 99.5%. With our experienced customs specialists and intelligent HS Code lookup system, we help businesses minimize risks, avoid late penalties, and reduce storage charges.

FCL (Full Container Load) — Your cargo fills an entire container (20'/40'/40'HC). Fixed cost, faster transit.

LCL (Less than Container Load) — Your cargo shares a container with other shipments. Cost is calculated per CBM, ideal for smaller volumes.

Allship offers comprehensive cargo insurance (All Risks) through reputable insurance partners. Standard coverage is 110% CIF value. Clients can choose per-shipment or annual contract insurance.

Yes. Allship provides real-time tracking for all shipments. You'll receive automatic notifications via email at key milestones: booking confirmation, departure, transshipment, customs clearance, and delivery.

Allship warehouses feature:

• Modern WMS with barcode/RFID tracking
• Bonded warehouse, CFS warehouse, general warehouse
• 24/7 CCTV surveillance, fire suppression systems
• Fulfillment services: packing, labeling, sorting, last-mile delivery

Yes. Allship operates customs-licensed bonded warehouses that allow businesses to store imported goods without completing customs procedures, helping optimize cash flow and distribution strategy.

We accept:

• Bank Transfer (T/T)
• Collect Payment
• Letter of Credit (L/C) for large contracts
• Installment payments per contract agreement

Yes. Customers with long-term contracts and good transaction history may be granted credit limits with flexible payment terms (15-30 days). Contact our sales team for details.